Soho Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Soho Carpet Cleaning provides cleaning services to residential and commercial customers in our service area. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.

If you do not agree to any part of these Terms and Conditions, you should not proceed with a booking or accept services from Soho Carpet Cleaning.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client means the person, company or organisation requesting or receiving services from Soho Carpet Cleaning.

Company means Soho Carpet Cleaning.

Services means any carpet, rug, upholstery, fabric, hard floor, mattress or related cleaning, stain treatment, deodorising, or ancillary work provided by the Company.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative engaged by the Company to provide the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery and related items in homes and commercial properties. The specific Services to be provided will be agreed at the time of booking or during the on-site assessment.

The Company may refuse to provide Services where conditions are unsafe, where items are at risk of damage due to pre-existing wear or defects, or where access is not reasonably available.

Any verbal description of the Services is for guidance only. The detailed scope, including areas and items to be cleaned, will be confirmed in the booking confirmation or on the work order agreed on site.

3. Booking Process

Bookings may be requested by the Client through the Companys accepted communication channels. All bookings are subject to availability and are not confirmed until expressly accepted by the Company.

The Company reserves the right to decline a booking request without providing a reason. Once accepted, the Company will provide a date, time window, and summary of the requested Services.

The Client is responsible for providing accurate information regarding the size of the Premises, number of rooms, type and condition of carpets or upholstery, access details, and any special requirements. If the information provided is inaccurate or incomplete, the Company may adjust the price, modify the scope of work, or cancel the booking.

For larger or more complex jobs, the Company may require an on-site assessment before confirming the final quotation and booking.

4. Access to the Premises

The Client must ensure that the Technician has safe and timely access to the Premises at the agreed time. This includes the provision of necessary keys, access codes, parking permissions or visitor permits where applicable.

If the Technician is unable to gain access to the Premises or commence work due to circumstances within the Clients control, the Company may treat this as a late cancellation and apply the relevant charges set out in these Terms and Conditions.

The Client must ensure that the Premises are reasonably free of clutter and that valuable, fragile or easily damaged items are moved or protected before the Services begin, unless otherwise agreed.

5. Client Obligations

The Client agrees to:

Provide accurate information during the booking process.

Ensure safe access to the Premises and suitable lighting and ventilation.

Inform the Company of any known risks, such as loose fittings, damaged flooring, frayed carpets, pre-existing stains, or previous cleaning treatments.

Keep pets and children away from work areas during and immediately after the Services, particularly while carpets and upholstery are drying.

Comply with any post-cleaning instructions given by the Technician, including drying times and ventilation recommendations.

6. Pricing and Quotations

Prices may be provided based on room sizes, number of items, type of fabric or flooring, and the level of soiling or staining described by the Client. All prices are given in pounds sterling unless stated otherwise.

Any quotation provided before inspection is an estimate only and may be adjusted when the Technician arrives and inspects the Premises and items to be cleaned. The Technician will explain any necessary changes to the price or scope before commencing work wherever reasonably possible.

The Company reserves the right to charge additional fees for:

Severe soiling, heavy staining or pet contamination.

Moving large or heavy furniture, where this has not been included in the quotation.

Additional treatments requested on site by the Client.

Parking charges, tolls or congestion charges incurred in connection with the booking.

7. Payments

Unless otherwise agreed in writing, payment is due on completion of the Services. The Company accepts commonly used payment methods suitable for in-person or remote transactions, subject to availability.

For certain bookings, including large commercial jobs or multiple visits, the Company may require a deposit or prepayment. Any such requirement will be communicated at the time of booking.

Where the Client is a business or managing agent, alternative payment terms may be agreed in writing. If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums in accordance with applicable United Kingdom law and to recover reasonable costs of debt recovery.

8. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by giving reasonable notice. The following terms apply unless otherwise agreed in writing:

If the Client cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.

If the Client cancels or reschedules within 24 to 48 hours of the scheduled start time, the Company may charge a partial cancellation fee to cover allocated time and administrative costs.

If the Client cancels on the day of the booking, fails to provide access, or prevents the Technician from commencing work due to circumstances within the Clients control, the Company may charge up to the full agreed price for the booking.

The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, vehicle breakdown, severe weather, or unexpected safety concerns at the Premises. In such cases, the Company will seek to offer an alternative appointment as soon as reasonably possible. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

9. Service Standards and Results

The Company aims to provide Services with reasonable care and skill and in accordance with industry practices. However, cleaning outcomes can vary depending on factors such as the age and type of carpet or upholstery, the nature and duration of stains, prior cleaning methods, and general wear.

The Company does not guarantee the complete removal of all stains, odours or marks. Certain permanent staining, discolouration, damage, or odours may not be fully removable despite best efforts.

Any estimated drying times provided are approximate and may vary depending on ventilation, temperature, humidity and the type of material cleaned. It is the Clients responsibility to ensure adequate ventilation and follow any instructions given to facilitate drying.

10. Damage, Wear and Pre-existing Conditions

The Client must inform the Company of any existing damage, loose fittings, shrinkage concerns, colour instability, or other issues relevant to the items or areas to be cleaned.

The Company will not be liable for:

Damage arising from pre-existing defects, wear and tear, or improper manufacture or installation.

Issues caused or made apparent as a result of the cleaning process where such issues were concealed or not reasonably apparent before cleaning, such as faded areas, weakened fibres, or pre-existing staining.

Any damage or loss caused by the Clients failure to follow post-cleaning instructions, including walking on damp carpets with dirty footwear or relocating furniture before fabrics are fully dry.

To minimise risk, the Technician may carry out patch tests or spot tests. If the Technician reasonably believes continued work may risk damage, the Technician may suspend or refuse to perform certain treatments. In such cases, the Company will not be held liable for not completing those specific treatments.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. To the fullest extent permitted by law, the Companys liability to the Client in respect of any claim arising out of or in connection with the Services shall be limited to the total price paid or payable for the specific booking during which the event giving rise to the claim occurred.

The Company will not be liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss or damage arising out of or in connection with the Services or these Terms and Conditions.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law in the United Kingdom.

12. Complaints and Service Issues

If the Client has any concerns about the Services provided, the Client should raise them with the Company as soon as reasonably possible, preferably within 24 hours of completion of the work. The Client should provide a clear description of the issue and, where appropriate, photographic evidence.

The Company may arrange for a Technician to revisit the Premises to inspect and, where appropriate, attempt to rectify the issue. Any such revisit will be at the Companys discretion and subject to assessment of the complaint.

The availability of a revisit or corrective work does not constitute an admission of liability. The Company will not be required to perform further Services where the Client has arranged for a third party to carry out additional work on the same items or areas before the Company has had a reasonable opportunity to inspect and respond.

13. Waste Management and Environmental Practices

The Company aims to follow good environmental practice and comply with relevant waste regulations in the United Kingdom. During the course of providing the Services, the Company will manage any waste it generates in a lawful and responsible manner.

The Client is responsible for the disposal of any domestic or commercial waste already present at the Premises, including general rubbish, hazardous materials, sharps, or biological waste. The Company does not remove or transport such waste unless expressly agreed as part of a separate service and in compliance with applicable legislation.

Any cleaning solutions or products used by the Company will be selected with regard to their suitability for the task and, where reasonably practicable, their environmental impact. The Client must inform the Company of any known allergies, sensitivities, or requirements for particular types of cleaning products before the work commences.

Where the Company is required to remove any soiled materials or waste arising from the Services, such removal will be conducted in accordance with United Kingdom waste regulations and any applicable local requirements.

14. Health and Safety

The Company is committed to maintaining high standards of health and safety for Clients, Technicians and others present at the Premises. The Client agrees to cooperate with reasonable health and safety requests made by the Technician.

The Client must not enter or allow others to enter areas designated as off-limits while work is in progress or while floors, carpets or upholstery are damp and potentially slippery.

If the Technician reasonably believes that the Premises present a health or safety risk, the Technician may suspend or cancel the Services. In such circumstances, the Company will not be liable for any resulting loss, but may charge a reasonable call-out or partial fee depending on the work completed.

15. Insurance

The Company maintains insurance cover appropriate to its business activities in the United Kingdom. Details of insurance cover can be made available on request.

The existence of insurance does not extend or increase the Companys liability beyond the limitations set out in these Terms and Conditions.

16. Data Protection and Privacy

The Company may collect and process personal data about the Client in order to manage bookings, deliver Services, handle payments, and deal with queries or complaints.

Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Information will not be sold to third parties. It may be shared with service providers and partners only to the extent necessary to provide the Services or comply with legal obligations.

17. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless a change is required by law or regulation.

The latest version of these Terms and Conditions will be made available by the Company upon request.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity in connection with a business transfer or restructuring.

These Terms and Conditions, together with any written confirmation or work order issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements relating to the same subject matter.